Last updated: 24 August 2026.

Free trial

Every newly registered business receives 30 days free. Registration does not create a subscription charge during the trial.

Monthly subscription

After the trial, continued inventory updates cost ₹299 per month through Razorpay. If payment is missed, a seven-day notice period applies before inventory-changing actions are restricted.

Cancellation

Customers may cancel future renewal from their account where available or by emailing support@stoqenta.com from the registered owner email. Cancellation takes effect at the end of the current paid period. Access already provided for a paid period ordinarily continues until that period ends.

Refund eligibility

Because Stoqenta is a digital subscription service made available immediately after successful payment, completed subscription charges are ordinarily non-refundable after the paid service period begins. We will review requests involving a duplicate charge, an incorrect amount, a payment collected after a confirmed cancellation, or a material failure to provide the paid service. Nothing in this policy limits rights that cannot lawfully be excluded.

Refund request and timeline

Send an eligible request to support@stoqenta.com within seven calendar days of the charge and include the registered business email, payment reference, date and reason. Approved refunds are initiated to the original payment method within 5–7 working days. The customer’s bank or payment provider may require additional time to credit the amount after initiation.

Data after cancellation or non-payment

Inventory records remain stored and viewable after the notice period. Cancellation of renewal and deletion of account data are separate actions. See Account and Data Information for export, retention, and deletion handling.