Frequently Asked Questions

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Frequently asked questions.

Straight answers about starting, scanning, payment and daily inventory work.

Can I register and use Stoqenta without assistance?

Yes. Website and Android registration create your owner account, business, first store, category, membership and 30-day trial. If a returning login has no store, the application guides the owner through store creation.

Do I pay when I register?

No. Your first 30 days are free and payment details are not required at registration. After the trial, Stoqenta costs ₹299 per month. Payment is completed securely through Razorpay from your logged-in account.

What is the seven-day payment notice period?

If payment becomes overdue, inventory updates remain available for seven days with reminders. After that, existing records remain stored and viewable, while new inventory changes require an active subscription.

Which devices can I use?

Use the frontend web application in a modern browser, the Android application or the Windows desktop application. iPhone and macOS releases require Apple signing before public distribution.

Will my barcode scanner work?

Standard USB, Bluetooth and USB-OTG scanners operating in HID keyboard mode are supported. Configure the scanner to send Enter or Tab after each barcode. Phone-camera scanning is also available on Android.

What happens when I scan during a sale?

A known barcode selects its product. Repeating the same scan increases the pending quantity, while scanning a different item continues the workflow. A new barcode opens product creation with an initial quantity field.

What happens without internet?

Supported Android stock movements continue locally and synchronize after connectivity returns. Pending and synchronized states remain visible so the owner can understand what has reached the global account.

Is Stoqenta a tax-invoice or accounting system?

Not currently. “Sell” records inventory leaving the store for stock intelligence; it does not yet create a tax invoice, collect a customer payment or replace accounting software.

How is my payment handled?

Razorpay provides the subscription checkout. Stoqenta stores the subscription status and identifier needed to manage access, but does not store your card details.

Does Stoqenta guarantee regulatory compliance?

No. Category-aware fields can support an operation, but every business remains responsible for the laws and industry requirements that apply to it.